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What can I expect during my first visit?

During your initial evaluation, we will discuss your health history, lifestyle, and your current health goals.

The physical evaluation will be described and then conducted with your consent. A specifically tailored treatment plan will be collaborated with you based on findings in the physical exam and the clinical judgment of the physical therapist. The ultimate intention is to best meet your needs and help you achieve your goals.

Schedule Your First Visit

What should I bring to my first visit?

• Comfortable clothing (activewear is ideal)
• Review and sign intake forms online (through Jane App or print them from below links)
• Patient Information and Consent Form (link to pdf)
• Notice of Privacy Practices (link to pdf)
• Driver’s license/photo ID
• Referral from medical provider (if you have one)
• Recent test results (if applicable)
• Medication list (should include dosages and frequency of prescribed and over the counter medications as well as vitamins and supplements).

Commonly Asked Questions

What if I am on my period and have an appointment scheduled?

Menstrual bleeding does not compromise our ability to continue your session. In fact, it may be a good time for a session if we are learning about your period. If you feel uncomfortable with the exam while on your period, please note the cancellation policy.

Can my partner sit in on the session?

Yes! We love supportive partners! If you choose to involve your partner, they can help and support you in your healing journey.

Can I bring my baby/children?

Yes! We fully acknowledge, support and celebrate motherhood. We do not want the lack of childcare to be a barrier to your access to getting the care that you need. Please, feel free to bring your children to the session if you feel it is in service of your healing journey. If you desire to have this time for yourself without your kids, we support your decision.

How many sessions will I need?

At your first appointment, I may recommend a specific number of visits based on your uniqueness. Due to the variability in personal goals and presentation, the number of recommended sessions varies greatly.

What is your cancellation policy?

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments and late arrivals.

Do you take insurance?
We are an out-of-network provider for insurance plans. We can provide you with a superbill for you to submit to your insurance company for reimbursement if your insurance covers out-of-network physical therapy services. We cannot make guarantees regarding what reimbursement your plan allows.

We are NOT a contracted Medicare provider and at this time, federal law prohibits physical therapists that do not contract with Medicare from treating Medicare Part B recipients, regardless of payment method. We are also unable to provide physical therapy services to Kaiser Permanente members at this time. However, anyone may receive Reiki services, regardless of insurance provider.

Determine Insurance Benefits

Have health insurance questions?

I provide out-of-network services and here is a guide to help you understand your benefits. (link to pdf)

Payment policy:

By Design Physical Therapy is a fee-for-service clinic. This means that payment is due at the time services are rendered and we will not bill your insurance company.

Direct Access to Physical Therapy

In California, you do not need a doctor’s referral to see a physical therapist. Californians have had Direct Access to physical therapy since 2014. In most situations, you can be evaluated and treated by a licensed physical therapist without first seeing your physician for a referral

Direct Access provides a number of benefits:
You receive quicker access to the treatment you need. Research shows seeing a physical therapist first can save you money. Going to physical therapy first, in many cases, will result in fewer overall treatment sessions.

Direct Access in California does have limitations.
You can only receive physical therapy for 45 days or 12 visits, whichever comes first. After the Direct Access period ends, you are required to visit your physician’s office to obtain a referral, prior to returning to physical therapy.

Once you have used Direct Access with a physical therapist, you are required to obtain a physician’s referral to return for more treatment in the future.

Current COVID-19 Policy:

At By Design, we continue to encourage the use of face masks in our office.

We continue to work hard to keep our clinic a safe space for our patients and staff. If you are showing signs of any illness, COVID-19 symptoms or not, please reschedule.

If you are someone who has health issues and you’re concerned about coming into the clinic, telehealth visits may be an option for you. For details please feel free to contact our office.